Oliver has joined Tide after more than 20 years in leadership positions in financial services, including Kreditech, C&A Bank, RBS, Direct Line and McKinsey.
As chief executive of Tide Business Banking since 2018, Oliver has been on the front lines of opening up the market for business lending, successfully submitted an application for funding to the Banking Resolution Board.
“As a trained economist, I appreciate the monumental contribution that small businesses make to the global economy,” he says. “From meetings with them (including the ones I’ve already had with Tide members), I’m all too aware that smaller firms simply do not have the time to focus on banking and admin. The big banks have never really focused on small business. To them, small business is just side business, which leads to poor service, products and processes. Anyone who’s applied for a business account or loan knows what a disappointing experience this can be. My observation is that many other banking challengers are falling into a similar trap of trying to serve small businesses on the side of their core consumer businesses”
Oliver will speak about customer focus and member communication, and why he believes that good small business banking can be transformative for the UK. Buy your tickets to the International SME Business Banking-Fintech Forum 2019 here